Data Deletion Instructions

Questions about this page can be sent to [email protected]. Requests involving an account should come from the account email when possible.

1. Disconnect a social account

A workspace owner can disconnect a social account in StudioAnchor Marketing under Settings → Social publishing. If you cannot disconnect it there, email [email protected] from your account email with the workspace name and the account to disconnect, and we will do it for you. When an account is disconnected, StudioAnchor stops using its tokens and erases the access and refresh tokens and the stored account identifier, display name, handle, and profile image from active systems within 30 days, as described in the Privacy Policy.

2. Remove StudioAnchor’s access on the platform

You can also remove StudioAnchor’s access at any time from the platform itself, without contacting us. In the platform’s account settings, open the list of apps, websites, or business integrations connected to your account and remove StudioAnchor. For a Google or YouTube account, use your Google Account permissions page. Removing access on the platform means StudioAnchor can no longer use that access to publish or read data for that account. It does not by itself erase what StudioAnchor already stores; to have that erased, disconnect the account as described in step 1 or follow step 3.

3. Ask us to delete your data

Email [email protected] with the subject “Data deletion request”. Include the email address you sign in with and, if the request is about a social account, the platform and the account or Page name. If you reached this page from Facebook, Instagram, or Threads and do not have a StudioAnchor account, include the name of the account you connected. We verify that the request comes from the account holder or someone authorized to act for the workspace, confirm by email when we receive it. You can reply to that email to ask about the status of your request.

Verified requests are completed within 30 days. Disaster-recovery backups expire within 90 days after deletion from active systems. Posts already published on a platform stay there unless you remove them on the platform. Some records may be kept for longer where the law requires it, as described in the Privacy Policy.

4. Questions

Questions about deletion or about how StudioAnchor handles your data can be sent to [email protected].