Product and account help
Sign-in, workspace, billing, product, and general questions.
[email protected] →Support
A real route to a person.
Use the address that matches the request. Include only the information needed to investigate; never send a password, secret key, or full payment-card number.
Privacy and data requests
Access, correction, export, deletion, and privacy questions.
[email protected] →Security reports
Potential vulnerabilities, suspicious access, or security incidents.
[email protected] →What to expect
Useful context, minimal collection.
Coverage: Support is currently email-based. StudioAnchor does not publish live-chat, phone, or 24/7 response coverage.
Response target: The proposed target is to acknowledge support requests within two business days. This commitment requires owner confirmation before production. Urgent security reports are prioritized based on potential impact.
Verification: For account or data requests, write from the account email when possible and identify the organization name. We may ask for additional verification before disclosing, changing, exporting, or deleting account data.
Escalation: Potential vulnerabilities or suspicious access should go directly to [email protected]. Confirmed broad incidents will be communicated through the affected product or by direct notice when appropriate. A dedicated public status page has not yet been approved.
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